Technology Sustainment

PATS provides our customers with the capability to rapidly deploy large numbers of technology based systems to austere and difficult to support environments. Our deployment teams quickly establish an infrastructure to support the implementation and maintenance of systems, personnel, and spare parts on behalf of our customers.

PATS Field Service Representatives (FSR’s) perform electronic, electromechanical, and mechanical maintenance on deployed technologies in dynamic and high traffic environments such as seaports and land border crossings. All FSR personnel selected to join the PATS team have an extensive technical background and experience.

Selected maintenance personnel are factory trained and certified on Original Equipment Manufacturer (OEM) equipment at the manufacturer’s facility. Factory certification ensures that PATS FSR’s have a thorough understanding of the equipment that they are tasked to support. In most instances, PATS FSR’s receive “train-the-trainer” classes enabling them to provide operator training for deployed systems. Operator training is a critical component for effective use of deployed equipment in high operational tempo facilities. PATS FSR’s are normally certified in the following areas by the OEM;

  • System operation
  • Troubleshooting to component level and Field Replaceable Unit (FRU) level
  • Preventive and corrective maintenance actions
  • Spare parts requirements
  • Operator training

PATS FSR’s are available 24 hours a day, 7 days a week, 365 days a year and are located on-site to support ongoing screening operations. This allows for a rapid response to maintenance and field repair issues thereby resulting in minimal down time and maximum utilization of the equipment. PATS FSR’s perform the following functions;

  • Support initial fielding of systems and provide New Equipment Training (NET) and refresher training as needed
  • Implement supply chain coordination with the end use customer and PATS Logistical personnel
  • Troubleshoot to component level if required, diagnose system performance, repair (remove & replace), and evacuate system components as required
  • Perform field upgrades and system modifications as required
  • Assist equipment end user in the effective implementation, operation, and maintenance of the system
  • Coordinate with end use customer and PATS Program office for status reporting